Shipping policy

When is my order handled?

Your order will be handled by our warehouse within 1-3 business days (handling time) under normal circumstances. For standard shipping, expect the approximate delivery times provided in the table above.

Please note that in case of Black Week, public holidays and other commercially intense periods, your order may be subject to longer handling and shipping.

Can I track my order?

No, we send your order with standard mail without tracking.

What if my package is lost or damaged during shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

Can I change my shipping address after placing an order?

No, once an order has been made we may not be able to make any changes to the shipping address.

Do you offer expedited/express shipping?

No, at this moment we do not offer expedited/express shipping options.

Can I pick up my order in-store?

No, we do not offer in-store pickup for online orders. All orders are shipped directly to the customer's specified shipping address.

What if I have more questions about shipping?

If you have any more questions or need further assistance regarding shipping, please don't hesitate to contact our customer support. We are here to help and provide you with the information you need.