Refund policy
Return period
Returns are accepted within 14 days from the date of delivery.
Eligibility for refund
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Product(s) must be in a new condition and original packaging unbroken.
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Product(s) labels and protective seals must be untouched and in place.
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Hygiene consumable products: This includes, but is not limited to: patches. We will not approve a refund once the product packaging has been opened or the seal has been removed.
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Items received as part of a bundled promotion must be returned along with the main item, or their value will be deducted from the refund.
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No final sale items are accepted for refund.
- No items past their expiry date shown on package are accepted for refund.
Return process
Return shipping costs are paid by the customer. To start a return:
- Send an email with subject: "Return: [order number]" to: info@peggy-world.com and write the name and quantity of the product(s) that are being returned.
- Once received, we will check for refund eligibility and process the refund if approved.
Refunds
Refunds are processed to the original method of payment once we receive and inspect the returned item(s). Refund processing times may vary. In some cases, it can take up to 30 days for returns to be processed.
We reserve the right to refuse returns that do not meet our stated conditions for an acceptable return.
Reseller purchases
Items purchased from a reseller cannot be returned or exchanged through our online store peggy-world.com. Please contact the reseller directly for assistance.
Warranty claims
You have the right to file a complaint about a product if the outer packaging is severely damaged or the content is damaged, provided that it is done within a reasonable time after a defect is discovered. This right to file a complaint applies to defects that can be traced back to the transportation, or to the product's manufacturing, and does not cover complaints about normal use of the product.
Contact us
If you have any questions or need assistance with your return, please reach out to our customer support via info@peggy-world.com